ITILFNDv5 Exam Training Practice Tests (Peoplecert ITIL Foundation (Version 5))]

Question 1

Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

A. Operate B. Deliver C. Transition D. Support

Correct Answer: A

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Question 2

What is a digital product?

A. The access to the service provider's resources and their use according to the agreed terms and conditions B. A combination of an organization's resources based on digital technology and designed to offer value to consumers C. A formal description of one or more services designed to address consumer needs D. Actions performed by a service provider or jointly by a service provider and consumer

Correct Answer: B

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Question 3

A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A. Progress iteratively with feedback B. Collaborate and promote visibility C. Focus on value D. Keep it simple and practical

Correct Answer: A

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Question 4

What BEST describes a Service Level Agreement (SLA)?

A. An informal discussion between users and service providers about expectations B. A documented agreement between a service provider and a customer that identifies services and their agreed levels C. A guideline document for internal IT teams without customer involvement D. A legal contract between two vendors regulating financial penalties

Correct Answer: B

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Question 5

Which type of service relationship typically focuses on support and efficiency through standardized services?

A. Collaborative relationship B. Partner relationship C. Basic relationship D. Cooperative relationship

Correct Answer: C

Question 6

What is a value stream?

A. A set of organizational resources and capabilities to achieve an objective B. A series of steps an organization undertakes to enable value for consumers through management of products and services C. A configuration of an organization's resources designed to offer value for a consumer D. A tangible or intangible deliverable of an activity

Correct Answer: B

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Peoplecert ITIL Foundation (Version 5) - ITILFNDv5 Exam Practice Test