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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

A) Field Service Lightning Standard Permissions
B) Field Service Lightning Scheduling License
C) Field Service Lightning Mobile License
D) Field Service Lightning Admin Permissions

2. Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

A) Update the Default Language of the Organization.
B) Add the Languagefield to the Contact Page Layout.
C) Update the Language of the current User.
D) Add the Service Report Language field to the Work Order Page Layout.

3. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A) Service Appointments and Service Appointment Line Items
B) Work Orders with Service Appointments
C) Work Orders with Products Consumed
D) Work Orders with Work Order Line Items

4. To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A) Return Order
B) Work Order
C) Product Transfer
D) Product Receipt

5. One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

A) Service Territories
B) Accounts
C) Service Appointments
D) Service Territory Members

Solutions: