- Exam Code: 3782X
- Exam Name: Avaya IP Office™ Contact Center Design Exam
- Certification Provider: Avaya
- Corresponding Certification:Avaya-Certification
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Avaya 3782X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Routing and Call Flow Design | - Inbound routing strategies - Queue management and distribution logic |
| Topic 2: Reporting and Performance Monitoring | - Reporting tools and metrics - Performance analysis and optimization |
| Topic 3: Troubleshooting and Optimization | - Common design issues and resolutions - System tuning and best practices |
| Topic 4: IP Office Contact Center Architecture | - Core system components and architecture overview - Deployment models and topology design considerations |
| Topic 5: System Integration | - Integration with Avaya IP Office platform - Third-party system connectivity considerations |
| Topic 6: Solution Design Principles | - Scalability and capacity planning - Requirements analysis and solution mapping |
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