Exam Name: Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 6207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Troubleshooting & Security | 10% | - System backup and restore procedures - Security, compliance and access management - Performance monitoring and log analysis - Common issues and resolution methods |
| Installation and Initial Configuration | 25% | - Integration with Avaya Aura Communication Manager - Hardware and software prerequisites - Initial system configuration and setup - Server installation and database setup |
| Contact Recording Configuration | 25% | - Replay, retrieval and access controls - Recording policies and rule configuration - Storage management and retention policies - Call capture methods and protocols |
| Quality Monitoring Configuration | 20% | - Reporting and dashboard setup - Workflow and evaluation process configuration - Agent and supervisor role setup - Evaluation forms, scoring and calibration |
| Solution Architecture and Licensing | 20% | - Licensing models and requirements - Deployment models and supported environments - Avaya Aura Contact Recording (ACR) architecture and components - Avaya Aura Quality Monitoring (AQM) architecture and components |
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