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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)

A) One or more MPP system resources are overloaded
B) The specified VoIP gatekeeper or SIP gateway is incorrect
C) The Postgres service on the Experience Portal manager (EPM) is not running
D) The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down

2. Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A) The correct number of AAEP and POM licenses for features required.
B) A remote database.
C) H.323 or SIP ports configured and in service.
D) A separate application server is required to run POM applications.
E) Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.

3. Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?

A) The new POMDriverApp provided with the POM software was not deployed on the application server.
B) The user has incorrect roles assigned.
C) There are no Announcement Port licenses available for the POMDriverApp.
D) A remote database was not configured on the AAEP.

4. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
B) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
C) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
D) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.

5. A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

A) Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
B) Restart httpd on the Auxiliary EPM.
C) Upgrade the Auxiliary EPM.
D) Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>

Solutions: