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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Voicemail & Applications | 15% | - Auto Attendant and call flows - Licensing for advanced features - Embedded Voicemail configuration - VoiceMail Pro installation and setup |
| Topic 2: System Configuration & Management | 30% | - Short codes, time profiles and call routing - Hunt groups, pickup groups and call distribution - IP Office Manager and Security Settings - User profiles, extensions and rights |
| Topic 3: Maintenance & Troubleshooting | 10% | - Common issues and resolution steps - Backup, restore and configuration management - System logs, alarms and debugging tools |
| Topic 4: Endpoints & Trunks | 20% | - Media resources and codec settings - Digital, IP and SIP telephone configuration - DHCP, TFTP and phone provisioning - SIP, PRI and analog trunk setup |
| Topic 5: System Architecture & Installation | 25% | - SD card licensing and system ignition - Software installation and upgrade procedures - Network configuration and IP addressing - IP Office 500v2 and Server Edition hardware |
Avaya IP Office Implementation Sample Questions:
Question 1
Which hunt group feature will send all calls automatically to the second group if the first group is out of service?
A. Advertise Group
B. Call Waiting
C. Fallback
D. No Answer Time
Question 2
A customer wants to have a telephone in the reception area which can only call extension 2000 (internal receptionist) when the hand set is picked up.
Which short code configuration will meet the customer need?
A. #Help# DialDirect 2000 in the system short code table
B. ?H DirectDial E2000 in the user rights short code table
C. ?D Dialtxtn 2000 in the user short code table
D. !!H Dial #2000 in the line short code table
Question 3
IP Office 500V2 with a System SD card offers Embedded Voicemail.
What is the maximum storage capacity for voicemails?
A. 20 hours
B. 40 hours
C. 15 hours
D. 25 hours
Question 4
A customer wants to allow employees to divert external calls from their extension to their mobile telephones. With reference to the exhibit, which option should be disabled to satisfy the customer's requirement?
A. Inhibit Off-Switch Forward/Transfer
B. Visually Differentiate External Call
C. Auto Hold
D. Drop External Only Impromptu Conference.
Question 5
Which application within the IP Office product suite provides the ability for call recording?
A. Customer Call Reporter
B. IP Office Manager
C. one-X@ Portal
D. VoiceMail Pro
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: D |
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