• Exam Code: C_C4HFSM_91
  • Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
  • Certification Provider: SAP
  • Corresponding Certification:SAP Certified Application Associate
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C_C4HFSM_91
  • Exam Code: C_C4HFSM_91
  • Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
  • Updated: Aug 11, 2026
  • No. of Questions: 88 Questions and Answers
  • Download Limit: Unlimited

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SAP C_C4HFSM_91 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business Rules and Automation8% - 12%- Automation Features
  • 1. Notifications and Triggers
  • 2. Workflow Automation
  • 3. Business Rules
Topic 2: Administration and Configuration8% - 12%- System Administration
  • 1. Company Settings
  • 2. User Management
  • 3. Permissions and Roles
  • 4. Security Configuration
Topic 3: Master Data Management12% - 18%- Master Data Configuration
  • 1. Equipment and Installed Base
  • 2. Organizational Structures
  • 3. Data Import and Maintenance
  • 4. Business Partners
Topic 4: Integration8% - 12%- System Connectivity
  • 1. SAP ERP Integration
  • 2. SAP C/4HANA Integration
  • 3. Data Synchronization
  • 4. API Usage
Topic 5: Planning and Dispatching12% - 18%- Resource Planning
  • 1. Skills and Availability Matching
  • 2. Assignment Management
  • 3. Capacity Planning
  • 4. Scheduling and Dispatching
Topic 6: Smartforms and Reporting8% - 12%- Forms and Documentation
  • 1. Smartform Design
  • 2. Customer Sign-Off
  • 3. Reporting and Output Generation
  • 4. Template Management
Topic 7: Analytics and Reporting8% - 12%- Business Analytics
  • 1. Performance Analysis
  • 2. Dashboards
  • 3. KPIs and Metrics
  • 4. Operational Reporting
Topic 8: Customer Self-Service and Crowd Service< 8%- Customer Engagement
  • 1. Customer Communication
  • 2. Self-Service Portal
  • 3. Crowd Workforce Management
Topic 9: Mobile Field Service Execution12% - 18%- Mobile Application Usage
  • 1. Offline Capabilities
  • 2. Workflow Management
  • 3. Activity Execution
  • 4. Time and Material Recording

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which customizations are possible with the screen configuration feature? Choose Three correct answers.

A) Can be used for field validation expressions
B) Able to display custom translations
C) Can only be defined for mobile screens
D) Used to display, hide, sort and group fields.
E) Can define colour coding


2. What can you do using the Data Loader in the Master Data Module? Choose Three correct answers.

A) Delete Data records
B) Merge data records
C) Overwrite data records
D) Create data records
E) Read data records.


3. What are possibilities of customizing the field service app? Choose Three correct answers.

A) I can develop new offline menus for the app
B) I can customize fields (visiblity, grouping. sorting, making field mandatory) on different mobile screens (e.g. business partner screen)
C) I can display the company's logo in the !Pad app
D) I can display / undisplay menus and buttons via permission system.
E) I can develop online reports for the mobile app


4. In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.

A) E-mail interaction
B) Video chat
C) High touch
D) None touch


5. Everytime you change the permission group. the mobile device will delete all data and trigger a full sync.
Determine whether this statement is True or False.

A) True
B) False


Solutions:

Question # 1
Answer: A,D,E
Question # 2
Answer: B,C,D
Question # 3
Answer: B,C,E
Question # 4
Answer: C
Question # 5
Answer: A

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