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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Operating Systems | 33% | - Application installation and updates
- System utilities and command-line tools
- Windows installation and configuration
- File systems, storage and driver management
|
| Topic 2: Software Troubleshooting | 36% | - Security-related troubleshooting
- Application errors and crashes
- Network connectivity problems
- Operating system boot and performance issues
|
| Topic 3: Mobile Devices | 9% | - Synchronization and connectivity
- Mobile security and data management
- Android and iOS configuration
|
| Topic 4: Security | 22% | - Malware prevention, detection and removal
- Physical and logical security concepts
- Wireless and network security settings
- User authentication and permissions
|
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
1. A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with drive "SATA 0". Which of the following steps should she try FIRST to repair this PC to optimal running conditions?
A) Remove both drives then switch the SATA channels
B) Remove SATA 1 from the RAID group then try to re-add it
C) Replace SATA 1, rebuild the RAID and replace SATA 0
D) Replace both drives then restore from a backup
2. A network printer has quit printing from all connected customers. No error messages are displayed on the printer and the network connection is working. Which of the following is the FIRST troubleshooting step for the technician to try?
A) Reboot the printer
B) Print configuration page
C) Clear print queue
D) Check port on switch
3. A user wants to configure their network to support VoIP. Which of the following would BEST support a VoIP installation?
A) QoS
B) Wake-on-LAN
C) VPN
D) POTS
4. A user receives an email seemingly from the director of the company's IT department. The user however notices that the content of the email is asking for information specifically forbidden to be shared with anyone. This type of interaction is known as which of the following?
A) Malware
B) Spyware
C) Shoulder surfing
D) Phishing
5. A user's CRT monitor was damaged by a large magnet, resulting in a distorted image. Which of the following can a technician do to BEST safely fix the monitor?
A) Adjust monitor's brightness
B) Power cycle the monitor
C) Replace cathode ray tube
D) Run degaussing tools
Solutions:
Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |