Exam Name: Certified Human Resources Manager (CHRM)
Certification Provider: GAQM
Corresponding Certification: GAQM: Management
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Check Updated on: Jul 26, 2026
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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Employee Dispute Resolution | - Peer Review Concept & Process - Initiating & Managing the Process - Role of the Review Panel - Root Causes of Process Failure |
| Topic 2: Talent Management | - Talent & Succession Planning - Competency Framework & Assessment - Talent Identification & Development - Compensation & High Potential Management - Retention & Engagement Strategies |
| Topic 3: HR Training for Non HR Managers | - Termination & Exit Procedures - Compensation, Benefits & Discipline - Recruitment & Selection Process - Defining Human Resources - Employee Orientation & Training - Job Analysis & Descriptions - Skills Inventory & Forecasting - Interviewing & Candidate Evaluation - Diversity, Privacy & Legal Issues |
| Topic 4: Conflict Resolution | - Communication & Active Listening - Constructive Resolution Techniques - Conflict Resolution Styles - Types & Stages of Conflict |
| Topic 5: Anger Management | - Anger Control Strategies - Communication for Managing Emotions - Understanding Anger & Triggers - Impact of Anger on Work & Behavior |
| Topic 6: Conducting Effective Performance Reviews | - Feedback & Communication Skills - Review Preparation & Delivery - Goal Setting & Standard Definition - Development Planning & Coaching - Performance Management Process |
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