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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Agents cannot see visitor interaction details from previous sessions in the Journey Panel.
(True/False)
Response:

A) True
B) False

2. In a GPR comparison test, what does the system evaluate?
Response:

A) Skill proficiency levels
B) Performance of GPR versus existing routing method
C) Agent salary and bonuses
D) Differences in queue wait times

3. After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:

A) Migrating all calls to Genesys Messenger
B) Assigning GPR permissions to agents
C) Through API integration with the IVR
D) By toggling the activation switch on the queue configuration page

4. Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

A) Queue size forecast
B) Cost per conversation
C) Routing method comparison
D) Uplift score for selected KPIs

5. What happens if the condition set in an action map is no longer met during the visitor session?
Response:

A) The engagement is queued for later
B) The engagement executes with reduced confidence
C) The action map won't trigger the engagement
D) The action map deactivates the segment

Solutions: