- Exam Code: HP2-I14
- Exam Name: Selling HP Supplies 2020
- Certification Provider: HP
- Corresponding Certification:HP Sales Certified
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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| Value Proposition and Differentiation | - Cost efficiency and total cost of ownership - Print quality and reliability positioning |
| Channel Sales and Positioning | - Selling strategies for HP Supplies - Competitive comparison fundamentals |
| HP Printing and Supplies Portfolio Overview | - Printing hardware and consumables ecosystem - Ink and toner product families |
| Customer Needs and Printing Use Cases | - Home and small office printing requirements - Enterprise and managed print environments |
HP Selling HP Supplies 2020 Sample Questions:
A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?
- A. Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.
- B. Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
- C. Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.
- D. Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.
Correct Answer: D 🗳️
What can you do to verify that printing supplies are not counterfeit?
- A. Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
- B. Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
- C. All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
- D. All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
Correct Answer: A 🗳️
How can the use or non-HP cartridges be harmful to printers? (Select two.)
- A. Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
- B. Using non-HP cartridges can shorten the life of the printer.
- C. Using non-HP cartridges generates excess heat that can damage printer parts.
- D. Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
- E. Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
Correct Answer: B,E 🗳️
What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?
- A. 200 years
- B. 500 years
- C. 20 years
- D. 50 years
Correct Answer: A 🗳️
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