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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?

A) Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.
B) Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
C) Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.
D) Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.

2. What can you do to verify that printing supplies are not counterfeit?

A) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
B) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
C) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
D) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.

3. How can the use or non-HP cartridges be harmful to printers? (Select two.)

A) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
B) Using non-HP cartridges can shorten the life of the printer.
C) Using non-HP cartridges generates excess heat that can damage printer parts.
D) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
E) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.

4. What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?

A) 200 years
B) 500 years
C) 20 years
D) 50 years

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