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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)

A) HP Wolf Protect and Trace
B) HP Defective Media Retention
C) HP pc BIOS Asset Tagging service
D) HP Deinstallation Services
E) HP Active Care

2. Which HP Service uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business?

A) HP Device Recovery Service
B) HP Wolf Protect and Trace
C) HP Next-Business Day Service
D) HP Active Care

3. An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?

A) Proactive Insights
B) Custom System Setting Services
C) Hardware Support Onsite
D) Defective Media Retention

4. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
D) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

Solutions: