• Exam Code: HP2-I17
  • Exam Name: Selling HP Printing Hardware 2020
  • Certification Provider: HP
  • Corresponding Certification:HP Sales Certified
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HP2-I17
  • Exam Code: HP2-I17
  • Exam Name: Selling HP Printing Hardware 2020
  • Updated: Oct 15, 2026
  • No. of Questions: 30 Questions and Answers
  • Download Limit: Unlimited

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HP HP2-I17 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Printing Portfolio Knowledge- HP LaserJet Portfolio
  • 1. Business printing solutions
  • 2. Enterprise printers and MFPs
- HP PageWide Portfolio
  • 1. PageWide value propositions
  • 2. Inkjet business printing technologies
Topic 2: HP Printing Value Proposition- Differentiators and Competitive Positioning
  • 1. Productivity benefits
  • 2. Sustainability initiatives
  • 3. Security features
  • 4. Cost efficiency and ROI
Topic 3: Industry Trends and Business Drivers- Market Trends
  • 1. Hybrid work environments
  • 2. Digital transformation
  • 3. Environmental sustainability
  • 4. Security and compliance requirements
Topic 4: Customer Needs Analysis- Business Requirements Identification
  • 1. SMB customer environments
  • 2. Government and public sector opportunities
  • 3. Enterprise customer environments
Topic 5: Sales Skills and Objection Handling- Consultative Selling
  • 1. Handling customer objections
  • 2. Competitive replacement opportunities
  • 3. Positioning HP solutions
  • 4. Discovery and qualification
Topic 6: Printing Solutions and Services- Workflow and Document Solutions
  • 1. Managed Print Services
  • 2. Capture and route solutions
  • 3. HP Secure Print solutions
  • 4. HP Roam for Business

HP Selling HP Printing Hardware 2020 Sample Questions:

A large SMB customer considering an upgrade tells you that the company considers laser printers to be for businesses and inkjet printers to be tor home offices. How should you respond? (Select two.)

  • A. HP PageWide is different from typical home printers because it leverages industrial technology.
  • B. Businesses of any size can use the stapling and finishing options available on select HP PageWide models.
  • C. With HP FutureSmart firmware 3.7 and later, customers can upgrade their existing printers with the latest features.
  • D. Today's businesses can use HP ScanJet document capture solutions to transform piles of paper into streamlined digital workflows.
  • E. HP LaserJet printers deliver leading laser performance, print-shop-quality color documents, and the best value for color printing.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Your customer is interested in HP Care Pack services for their printers that are out of warranty. What should you tell your customer?

  • A. Post-Warranty Care Pack services are available in one- and two-year increments.
  • B. Customers with existing Managed Print Service (MPS) contracts can add Care Packs in a co-management approach.
  • C. Care Pack services must be purchased during the life of the warranty on the product.
  • D. Care Pack services can only be purchased for printers that pass inspection by HP security advisors.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

A new customer is considering a refresh of the company's printers and supplies. What question should you ask of the person in charge of printers and supplies?

  • A. How much energy do your current printers consume and what are your energy goals?
  • B. What kind of security policy does the company have in place and are you meeting your targets?
  • C. How important is access to mobile printing capabilities?
  • D. How many employees are currently working from public places?
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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