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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Where can IBM Flashes be found for any software product?

A) on the product support page
B) on the Extreme Leverage webpage
C) in RETAIN
D) inCCWIN

2. Which actions can customers perform using the Electronic Service Request tool?

A) open, requeue and close their PMRs
B) open, update or search for their PMRs
C) open and close their PMRs
D) open and escalate their PMRs

3. What is the main purpose of ECuRep?

A) It is the repository for all customer PMR data.
B) It is the repository for product download.
C) It is the data repository for manuals.
D) It is the data repository for product Component IDs.

4. Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A) Increase the AQS set level up to 6.
B) E-mail BE notifying them of the upcoming customer PMR.
C) Fill in the "NEXT QUEUE" field with the FE feedback queue.
D) Contact BE by phone or using Sametime chat.

Solutions: