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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:

A) Installassistance for an APAR or Program Temporary Fix (PTF).
B) fixtest given.
C) Codedefect.
D) Circumventiongiven.

2. When working on a Problem Management Record (PMR), how should the L1 support professional contact the customer?

A) Communicate in the fashion desired by the customer.
B) Email the customer as it is quicker than calling them.
C) Call the customer as it is quicker to talk to them to figure out the issue.
D) Call or email them, both are useful tools of communication.

3. Where can a published Technotebe found?

A) in the LI Support teamroom
B) inCallCenter
C) in RETAIN
D) on the IBM Support Web site

4. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) will be translated to the National Language.
B) can be refreshed to always show current information.
C) can be animated like a Power Point presentation.
D) can be personalized.

5. While working on a defect Problem Management Report (PMR). the customer needs extensive
"how to" assistance from the L1 support professional in obtaining needed documentation.
Report the time spent:

A) using a service given code of R9.
B) on the defect PMR.
C) on a new non-defect PMR.
D) using a service given code of T9.

Solutions: