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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What can you tell your customer about what is happening in the marketplace?

A) The world is becoming less instrumented and interconnected.
B) The world is becoming more instrumented, interconnected, and intelligent.
C) The pace of adoption of new technologies is slowing down.
D) The world is becoming simpler and focused.

2. What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?

A) Wikis
B) Forums
C) Blogs
D) Journals

3. When successful social businesses analyze their social data, what important areas should they search for?

A) Past stock prices of their competitors
B) Press releases from associated industries
C) Trends in evolving topics
D) Published patents in their industry

4. What is happening to an organization's business network?

A) Creating new sales potentials
B) Changing from the ground up
C) Related computer systems are only involved
D) Delivering on new promised Web 2.0 ideas

5. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Competitors are using social media, including crowd-sourcing for new ideas
B) Employees are using social media, including at work
C) Employees prefer working in cubicles
D) Consumers' opinions and ratings are leading how a product is branded

Solutions: