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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is one of the key strategies that companies should be looking at to build a social business agenda?

A) Networkyour entireinfrastructure with bi-directional, unfettered Internet access
B) Engage your IT manager as the leader of your social business agenda
C) Align your strategy for maximum profit
D) Gain social trust

2. Who cares about Social Business at your customer site?

A) Social Business strategy is not affected by internal requirements.
B) Selling software and services should be your prime concern, not what the customer needs
C) Only IT should control the requirements and specifications for Social Business.
D) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.

3. Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

A) IBM Tivoli Manager
B) IBM Connections
C) IBM Lotus Symphony
D) IBM Lotus Protector

4. How do you measure the value of a Social Business implementation for a customer?

A) By measuring key outcome-based goals that track return on investment for key strategies
B) By how many "likes" they get on their Facebook page
C) By the size of the purchase order they sign
D) By how satisfied the employees are

5. What is another characteristic of a Social Business other than being engaging and nimble?

A) Informal
B) Transparent
C) Technically strong
D) Has a strong presence in the Internet

Solutions: