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Peoplecert ITIL V3 Foundation Sample Questions:

1. "Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?

A) Markets and Customers
B) Functions and Processes
C) Applications and Infrastructure
D) People, products and technology

2. Which of the following questions does Service Strategy help answer with its guidance?
1.How do we prioritize investments across a portfolio?
2.What services to offer and to whom?
3.What are the Patterns of Business Activity (PBA)?

A) 2 only
B) 1 only
C) 3 only
D) All of the above

3. Identity and Rights are two major concepts involved in which one of the following processes?

A) Event Management
B) Access Management
C) Facilities Management
D) Demand Management

4. Which of the following are benefits to the business of implementing Service Transition?
1.Ability to adapt quickly to new requirements
2.Reduced cost to design new services
3.Improved success in implementing changes

A) 1 and 3 only
B) 2 and 3 only
C) 1 and 2 only
D) None of the above

5. Which Functions are included in IT Operations Management?

A) Network Management and Application Management
B) IT Operations Control and Facilities Management
C) Technical Management and Change Management
D) Facilities Management and Release Management

Solutions: