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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Guiding Principles and Foundational Concepts for Velocity20%- Ethics, safety culture, lean culture, Toyota Kata
- Service-dominant logic, design thinking, complexity thinking
- Lean, agile, resilient, and continuous principles
Topic 2: Enabling Co-Created Value8%- Relationship management, service design, service desk practices
Topic 3: Enabling Fast Development15%- Automation, cloud-native practices, and rapid deployment
- Agile, DevOps, and continuous integration/delivery practices
Topic 4: Enabling Resilient Operations10%- Capacity and performance management, monitoring and event management
- Problem management, service continuity, infrastructure and platform management
Topic 5: High-Velocity IT Concepts and Digital Enterprise25%- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
Topic 6: Enabling Valuable Investments15%- Strategic alignment, portfolio management, business case development
- Prioritization and value assessment practices
Topic 7: Enabling Assured Conformance7%- Information security management, risk management, compliance

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?

A) Continuous integration
B) Design thinking
C) Chaos engineering
D) Value stream mapping


2. How can the 'business analysis' practice contribute to a loosely coupled system architecture?

A) By aligning service levels with consumer expectations
B) By designing how the components of the solution interact
C) By defining the minimal viable requirements for the product
D) By translating user needs into requirements for each component


3. A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?

A) Service validation sign-off by a change advisory board
B) Chaos engineering
C) Continuous testing
D) Post-implementation review


4. Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?

A) Monitoring and event management
B) Software development and management
C) Problem management
D) Infrastructure and platform management


5. An organization has created a culture that encourages taking intelligent risks while also working within relevant constraints.
Which high-velocity IT objective is this an example of?

A) Valuable investments
B) Resilient operations
C) Assured conformance
D) Co-created value


Solutions:

Question # 1
Answer: B
Question # 2
Answer: D
Question # 3
Answer: C
Question # 4
Answer: A
Question # 5
Answer: D

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