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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. What is the BEST way for a software development organization to encourage ethical behaviours?

A) By running workshops where people discuss scenarios that have ethical significance
B) By defining policy that requires ethics to be considered by staff
C) By using agile methods to ensure people focus on the detail of each individual sprint
D) By using machine learning algorithms to take decisions, instead of relying on people

2. The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?

A) Residual risk
B) Risk register
C) Risk mitigation
D) Risk appetite

3. An organization has experienced many security issues due to cyber attacks that target users. The management team has decided to train users to help them understand their role in managing this risk.
Which type of control is this training an example of?

A) Correction
B) Detection
C) Risk analysis
D) Prevention

4. An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?

A) It provides the governance needed for the team to operate
B) It helps the team to document customer requirements
C) It provides the business case needed to gain funding for the team
D) It helps the team to prioritize backlog items

5. How can the 'business analysis' practice contribute to a loosely coupled system architecture?

A) By aligning service levels with consumer expectations
B) By designing how the components of the solution interact
C) By defining the minimal viable requirements for the product
D) By translating user needs into requirements for each component

Solutions: