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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which functionality do you use to schedule a preventive service?

A) Resource scheduler
B) Maintenace plan
C) Visit planer
D) Work distribution rule

2. Which of the following objects are used as collectors when you release work tickets from SAP Cloud for customer to SAP ERP?
Note: there are 2 correct answers to this questions.

A) Internal order
B) Sales order
C) Contract
D) Debit memo request

3. Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.

A) There is a template available for each object that allows tool-supported migration
B) The template structure is predefined and CANNOT be changed
C) For each object to be migrated, the CSV fields must be mapped to the fields in the system
D) You can upload the data only once
E) You do NOT need to know the definitions of each of the fields

4. What does a Simulate Run action display in maintenance plans?

A) The top 10 objects for which a work ticket would be created
B) A list of all objects for which a work ticket would be created
C) A success status to indicate if the maintenance plan run was successful
D) The number objects for which a work tickets would be created

5. Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

A) Service an repair
B) Knowledge Base
C) Communication for customer care
D) Service request management

Solutions: