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C-C4H510-04 Exam Certification Details:

Languages:English
Level:Associate
Cut Score:63%
Exam:80 questions
Sample Questions: SAP C-C4H510-04 Exam Sample Question
Duration:180 mins

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SAP C-C4H510-04 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain Installed Base & its usage in Service Tickets
  • Identify the different Service Processes and their capabilities
Topic 2
  • Perform tasks associated with the maintenance of employees
  • Explain Time Recording and Fulfillment in Service Tickets
Topic 3
  • Communication Channel and Knowledge Base
  • Business roles and users, as well as set up data restrictions
Topic 4
  • Identify how to use personalization and extensibility, including mashups and custom business objects
  • Explain Maintenance Plan & its usage in Service Tickets
Topic 5
  • Set up a notification process and configure conditions and actions for workflows
  • Use data migration templates, troubleshoot data migration issues and understand mass data maintenance
Topic 6
  • Leverage MS Excel with SAP Cloud for Customer reports
  • Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
Topic 7
  • Setup Service Levels, Categories and define Work Distribution rules for Service Process
  • Knowledge Base in SAP Service Cloud
Topic 8
  • Explain Contracts & Case Management in Service Tickets
  • Explain Warranty Management & its usage in Service Tickets

Reference: https://training.sap.com/certification/c_c4h510_04-sap-certified-application-associate--sap-service-cloud-2011-g/

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