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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Work with an external debt collection agency to ensure customers pay their outstanding amount.
B) Use the Create Payment Plan action in the Contact Center Console.
C) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
D) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

2. A customer has finished development, which includes large volumes of dat a. They're ready to start UAT for their new Energy and Utilities Cloud implementation.
When should the performance tests be conducted as part of the overall UAT process?

A) Just before the go-live, so the performance test does not alter the overall load on the system
B) Performance tests should not be done as part of UAT; it should only focus on functional requirements.
C) After the go-live, so the performance can be tracked directly in the production environment
D) At least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary

3. An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A) Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
B) Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
C) Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
D) Open the object's page layout and add the FlexCard LWC ante the layout.

4. What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

A) IDX Workbench
B) OmniStudio DataPacks
C) Salesforce Export Wizard
D) DataLoader.io

5. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Asset
B) Contract
C) Premise
D) Account

Solutions: