• Exam Code: NP-Con-101
  • Exam Name: Salesforce Certified Nonprofit Success Pack Consultant
  • Certification Provider: Salesforce
  • Corresponding Certification:Salesforce Consultant
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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Program and Service Delivery18%- Program Management Module (PMM)
  • 1. Participant tracking and outcomes
  • 2. Programs, engagements, and services
- Case management and client services
  • 1. Nonprofit Cloud Case Management integration
  • 2. Service delivery tracking
Topic 2: Solution Design and Implementation20%- Deployment and change management
  • 1. Testing and deployment strategies
  • 2. Governance and maintenance best practices
- Requirements gathering and solution design
  • 1. Aligning NPSP features with nonprofit needs
  • 2. Declarative vs custom development
Topic 3: Data Management and Quality15%- Duplicate management and data cleaning
  • 1. Data validation and governance
  • 2. Matching rules and deduplication
- Data import and export
  • 1. Bulk data operations
  • 2. NPSP Data Import Tool vs Data Loader
Topic 4: Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. Household and donor analytics
  • 2. LYBUNT, SYBUNT, and giving reports
Topic 5: Nonprofit Success Pack Overview and Architecture15%- NPSP settings and configuration framework
  • 1. Package configuration options
  • 2. Global settings and customizations
- NPSP core components and data model
  • 1. NPSP object structure and relationships
  • 2. Household and account models
  • 3. Contact relationships and affiliations
Topic 6: Fundraising and Donation Management22%- Donation and payment processing
  • 1. One-time and recurring donations
  • 2. Payment gateway integration
  • 3. Soft credits and matching gifts
- Gift management and acknowledgement
  • 1. Receipting and acknowledgement processes
  • 2. Donation lifecycle tracking

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit is getting ready to go live with its Nonprofit Cloud implementation.
Which two sandbox configuration options can the consultant create to ensure effective user acceptance testing and training?
Choose 2 answers

A) Partial Data Sandbox
B) Full Data Sandbox
C) Developer Sandbox
D) Developer Pro Sandbox


2. A consultant is helping a nonprofit diagnose and address some issues they have with NPSP. The consultant sees the customer i$ hitting governor limit errors on a particular job.
Which action should the consultant take to resolve the issue?

A) Schedule that job to run more frequently.
B) Reschedule that nightly job.
C) Increase the batch size for that job.
D) Decrease the batch size for that job.


3. A nonprofit has asked a consultant to configure Lightning Record Pages to optimize the user interface.
Which two resources should the consultant use to ensure the nonprofit staff are up to date on the latest Salesforce platform features and best practices?
Choose 2 answers

A) Trailhead
B) Salesforce Help
C) Salesforce Known Issues
D) Power of Us Hub


4. An annual fund coordinator wants to create a report that identifies which Individual donors have yet to make a gift toward the Annual Fund Campaign this year. It is important that the annual giving coordinator avoids soliciting any individuals who are attending an upcoming gal a. The nonprofit uses Campaigns to track event attendance.
What should a consultant add to the report to exclude gala attendees?

A) Cross filter
B) Summary formula
C) Bucket field
D) Filter logic


5. A nonprofit is loading 5 million donation history records into Salesforce from a payment processing system.
What should the consultant do to ensure the data load Is successful?

A) Disable Data Validation Rules.
B) Temporarily disable TDTM Trigger Handlers.
C) Create an Apex Test Class.
D) Deploy a Custom Apex Class with TDTM.


Solutions:

Question # 1
Answer: A,B
Question # 2
Answer: D
Question # 3
Answer: A,D
Question # 4
Answer: A
Question # 5
Answer: B

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