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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
What should the designer do to ensure all voices are heard, regardless of position?

A) Hold separate critiques so everyone feels comfortable speaking.
B) Only collect written feedback from these who are comfortable providing it.
C) Use a round-robin format, where everyone can share equally.

2. A design team is following the design thinking process to create a vision for their new loyalty program. While design thinking is an iterative process, there are phases that follow a general order.
Which phase encompasses creating Jobs To Be Done?

A) Define
B) Prototype
C) Deploy

3. A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

A) Service blueprint
B) Journey map
C) Empathy map

4. Cloud Kicks (CK) is a company of operational excellence However, CK has a hard time bringing innovative ideas to market, because investing In unproven tactics seems risky to its leaders who are used to making decisions based on metrics.
Which approach should a strategy designer take when presenting a new product vision to this group?

A) Run qualitative user research on the product vision and share key feedback with stakeholders.
B) Identify the biggest questions about the product vision and collect data on prototypes.
C) Conduct a competitive analysis of other products in the same market as the product vision.

5. A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.
Which tool should be used to facilitate and share this vision"

A) Storyboard
B) Creative brief
C) Cross-functional survey

Solutions: