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WGU Principles-of-Management Exam Syllabus Topics:

SectionObjectives
Business Ethics and Corporate Responsibility- Corporate Responsibility
  • 1. Corporate social responsibility
  • 2. Stakeholder management
  • 3. Sustainability considerations
- Ethical Management
  • 1. Business ethics
  • 2. Compliance programs
  • 3. Ethical decision making
Organizational Structure and Design- Organizational Fundamentals
  • 1. Organizational hierarchy
  • 2. Departmentalization
  • 3. Span of control
  • 4. Centralization and decentralization
- Organizational Models
  • 1. Network organizations
  • 2. Divisional structures
  • 3. Functional structures
  • 4. Matrix organizations
Leadership and Management- Leadership Concepts
  • 1. Managerial roles
  • 2. Leadership theories
  • 3. Leadership styles
  • 4. Decision-making processes
- Communication and Teamwork
  • 1. Conflict management
  • 2. Organizational communication
  • 3. Team development
  • 4. Collaboration techniques
Operations and Quality Management- Operations Management
  • 1. Value chain management
  • 2. Supply chain concepts
  • 3. Process improvement
  • 4. Resource management
- Quality Management
  • 1. Quality control tools
  • 2. Continuous improvement
  • 3. Customer satisfaction
  • 4. Total Quality Management
Human Resource Management- Workforce Management
  • 1. Training and development
  • 2. Performance management
  • 3. Employee retention
  • 4. Recruitment and selection
- Motivation and Behavior
  • 1. Workplace diversity
  • 2. Employee engagement
  • 3. Motivation theories
  • 4. Organizational behavior
Strategic Planning and Management- Strategic Planning Process
  • 1. Environmental analysis
  • 2. SWOT analysis
  • 3. Strategy formulation
  • 4. Strategy implementation
- Strategic Vision, Mission, and Goals
  • 1. Strategic vision
  • 2. Mission statements
  • 3. Organizational goals

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. A team leader is having a difficult time implementing the company's new scheduling policy, which does not take into account seniority. The team is aware of the problem and has discussed options to deal with it, but no definitive solutions have been determined.
Which stage in the change process is the team experiencing?
Choose 1 answer

A) Action
B) Contemplation
C) Precontemplation
D) Preparation


2. In which situation would it be reasonable for an employer to accommodate the needs of a worker with a disability? Choose 1 answer

A) Providing a Braille keyboard for a worker who is visually impaired
B) Providing a germ-free environment for a worker participating in a bone marrow transplant program
C) Providing an environment for a mentally ill worker where the worker does not have to interact with others
D) Providing a list of accommodations that the company is willing to make available to all potential employees


3. What is the purpose of the Six Sigma Quality approach? Choose 1 answer

A) To improve employee education processes
B) To analyze the causes of product defects
C) To promote the six most common leadership objectives
D) To break down communication barriers


4. What is a feature ofa bureaucracy (vertical) organization? Choose 1 answer

A) Employees focus primarily on collaborating across departments and with frequent meetings.
B) Formal position authority is generally the primary means of running the organization.
C) Employees must answer to two or more bosses and prioritize demands across departments.
D) Decision making is decentralized so a considerable amount of information is communicated informally.


5. When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer

A) Reengineering
B) Customerization
C) Downsizing
D) Benchmarking


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: B
Question # 4
Answer: B
Question # 5
Answer: B

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