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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

A) Six Sigma
B) Customer relationship management
C) Reengineering
D) ISO 9000

2. When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer

A) Reengineering
B) Customerization
C) Downsizing
D) Benchmarking

3. Entrepreneurs who want to start a new business need to understand the level of risk and both dimensions.
What do entrepreneurs use to assess levels of risk and innovation?
Choose 1 answer
involved in establishing a new venture and must then decide if they are comfortable with

A) Collaboration tracking matrix
B) Entrepreneurial strategy matrix
C) Entrepreneurial loss function diagram
D) Innovation creation diagram

4. A company believes that employees should be grouped according to the tasks they perform in the organization.
Which type of organizational design does this company use? Choose 1 answer

A) Functional
B) Virtual
C) Directional
D) Divisional

5. Which stage ofthe conflict process is considered a distinct stage because of its importance in intervening between perceptions or emotions and overt behavior? Choose 1 answer

A) Cognition
B) Opposition
C) Intentions
D) Outcomes

Solutions: