Free CIS-Hardware Asset Management CIS-HAM Ultimate Study Guide (Updated 105 Questions)
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ServiceNow CIS-HAM Exam Syllabus Topics:
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NEW QUESTION 13
What is the default state of a newly created asset?
- A. In stock
- B. Consumed
- C. In use
- D. On order
Answer: B
NEW QUESTION 14
Which of the following are considered assets? (Choose three.)
- A. Facilities
- B. Software entitlements
- C. Hardware
- D. Software distributions
- E. Contracts
Answer: A,B,D
NEW QUESTION 15
What information should be tracked in an asset record? (Choose two.)
- A. Physical resources
- B. Operational details
- C. Contractual information
- D. Logical relationships
- E. Financial information
Answer: C,D
NEW QUESTION 16
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
- A. Normalization mappings
- B. Transform normalization
- C. Transform mappings
- D. Mapping assist
- E. Normalization transformation
Answer: E
NEW QUESTION 17
What is the process of restructuring data to maintain consistency?
- A. Discovery
- B. Integration
- C. Normalization
- D. Service Mapping
Answer: A
NEW QUESTION 18
What happens to the associated assets when you cancel a transfer order line on a transfer order?
- A. All assets on the transfer order are released and they can be attached to another transfer order
- B. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
- C. All assets on the transfer order are released, but their state remains Pre-allocated
- D. The asset(s) on the order line are released, but their state remains Pre-allocated
- E. The asset(s) on the order line are released and they can be attached to another transfer order
Answer: D
NEW QUESTION 19
Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)
- A. Scanned
- B. New
- C. Expected and not found
- D. Scanned and expected
- E. Not found
- F. Scanned and not expected
Answer: A,C,D,E
NEW QUESTION 20
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
- A. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
- B. The behavior is controlled by the configurable system property glide.ham.retire_sw().
- C. The software allocations are automatically returned back into inventory.
- D. The software allocations are removed from the asset, but not returned to inventory.
- E. The software allocations remain with the hardware asset and need to be reclaimed manually.
Answer: E
NEW QUESTION 21
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)
- A. Your hardware model form contains a good model number, but a badly formatted model name
- B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
- C. A normalization rule for the hardware model does not exist in the Content Service
- D. The hardware model content has not yet been downloaded from the Content Service
- E. You have opted out of the ServiceNow Content Service
Answer: B,D,E
NEW QUESTION 22
How do you calculate residual value?
- A. Subtract storage and lease cost from the cost of the asset
- B. Subtract the depreciation from the cost of the asset
- C. Subtract the amortized value from the cost of the asset
- D. Subtract the salvage value from the cost of the asset
Answer: D
NEW QUESTION 23
When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?
- A. Consolidate
- B. Combine
- C. Coalesce
- D. Unique identifier
- E. Unique target
- F. Unique source
Answer: C
NEW QUESTION 24
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)
- A. Track its monetary value or costs
- B. Manage its associated license, warranty, or lease contracts
- C. Know its relationships to other assets in the CMDB
- D. Manage its procurement, maintenance, or retirement
- E. Track its operational information
Answer: A,B,C
NEW QUESTION 25
What is the third tier of the capability blueprint?
- A. Strategic conformance
- B. Practical management
- C. Financial management
- D. Operational integration
- E. Trustworthy data
Answer: D
NEW QUESTION 26
Which plugins for asset management functionality are inactive by default? (Choose three.)
- A. My Assets
- B. Hardware Asset Management
- C. Cost Management
- D. Depreciation
- E. Expense Line
- F. Procurement
Answer: B,D,E
NEW QUESTION 27
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)
- A. Hardware nearing end of warranty
- B. New hardware assets found by audits
- C. Active stock rules
- D. Requests that require sourcing
- E. Open asset audits
- F. Hardware models up for end of life
Answer: B,D,E
NEW QUESTION 28
What are model records?
- A. Models directly associate configuration item (CI) classes with asset classes
- B. Models are any computer, device, software or service in the CMDB
- C. Models are anything capable of being owned or controlled to produce economic value
- D. Models are specific versions or various configurations of an asset
Answer: A
NEW QUESTION 29
What is the purpose of stock rules? (Choose two.)
- A. To track stock orders from a vendor
- B. To track stock movement between stockrooms
- C. To send notifications when a low quantity threshold is detected in a stockroom
- D. To send notifications when a stock shipment arrives at a stockroom
- E. To automatically transfer assets when a low quantity threshold is detected in a stockroom
Answer: B,E
NEW QUESTION 30
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
- A. itil
- B. asset
- C. procurement_user
- D. discovery_admin
- E. inventory_admin
Answer: A
NEW QUESTION 31
When does hardware normalization run by default?
- A. Upon saving
- B. On a daily basis
- C. Every 12 hours
- D. On an hourly basis
Answer: A
NEW QUESTION 32
Which of an organization's assets are managed using stockrooms?
- A. All hardware and software assets
- B. Just consumable assets
- C. All disposable assets
- D. All available stock, consumable or not
Answer: A
NEW QUESTION 33
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