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Salesforce Certified Nonprofit Cloud Consultant certification is an important credential for professionals who want to make a difference in the nonprofit sector. Salesforce Certified Nonprofit Cloud Consultant (SP20) Exam certification demonstrates a professional's expertise in using Salesforce Nonprofit Cloud to help nonprofits achieve their missions. Nonprofit organizations are always looking for experts who can help them leverage technology to improve their operations, and Certified Nonprofit Cloud Consultants are in high demand.
NEW QUESTION # 12
A finance associate needs to track specific funds associated with gifts from individuals and organizations. Gifts may be received as either single amounts associated with one or more funds, and totals by fund will need to be reported on for reconciliation with a finance system.
How should the consultant accomplish this with NPSP?
- A. Create Campaign records for each of the funds, create a custom Lookup to Campaigns on the Payment Object, and associate them with Payment records representing the amounts towards each fund.
- B. Create Campaign records for each of the funds, and associate them with the Opportunity Primary Campaign field on the Opportunity records representing the amounts towards each fund.
- C. Create General Accounting Unit records for each of the funds, and associate them with the Opportunity by GAU Allocation record amounts representing the amounts towards each fund.
- D. Create a custom multi-select picklist on the Opportunity record to allow for choosing each of the funds towards which the gift is designated.
Answer: C
NEW QUESTION # 13
A nonprofit uses NPSP to manage its sustained giving program and plans to add Accounting Subledger.
Which configuration should the nonprofit review before the implementation?
- A. Accounting Triggers
- B. Payment Allocations
- C. Recurring Donations
- D. NPSP Settings
Answer: B
NEW QUESTION # 14
A nonprofit has a large volume of data across multiple objects in Salesforce and external databases. The nonprofit needs to quickly query data across its systems to get insights on any device about the impact it is having.
Which solution should the consultant recommend?
- A. Salesforce Connect
- B. Salesforce Reports & Dashboards
- C. External Objects
- D. CRM Analytics
Answer: D
NEW QUESTION # 15
A nonprofit organization wants a report that compares giving at a consistent point in time from year to year.
Now should the consultant set this up?
- A. Create a matrix report bucketing the dates you wish to compare.
- B. Create a joined report showing the two years side by side.
- C. Set up a Reporting Snapshot on Opportunities.
- D. Run the NPSP Account SYBUNT and Contact SYBUNT reports.
Answer: C
NEW QUESTION # 16
A nonprofit organization is using a free trial of Nonprofit Cloud and engages with a consultant to do some custom configuration work. The consultant starts to gather requirements and look at the overall design. Which two things should the consultant know about the trial experiences available on the Salesforce.org website?
- A. Five licenses are included at no cost for qualified customers
- B. The free trial period is for 30 days
- C. The trial choices include Lightning Enterprise or Lightnng Enterprise + NPSP
- D. It is a Developer Edition org
Answer: B,C
NEW QUESTION # 17
The vice president of development of a nonprofit organization wants to be able to review giving in the pipeline at a high level, and track the organization's process towards finding new potential donors. The VP also wants to track program metrics as compared to donor histories. What should the consultant advise?
- A. Review the reports on the NPSP Fundraising Reports folder. Create additional reports to track program data. Schedule each report to be sent to the vice president every morning.
- B. Review the components that are already on the NPSP Development Forecasting dashboard. Create additional reports and edit the dashboard to add components to track the program data.
- C. Packaged NPSP dashboards cannot be edited. Recreate the NPSP Development Forecasting dashboard components. Add additional components to track program data.
- D. Packaged NPSP reports cannot be edited. Recreate all the reports found on the NPSP Development Forecasting dashboard to edit appropriately. Add additional reports to track program data.
Answer: A
NEW QUESTION # 18
A nonprofit has high staff turnover in several key roles that use Salesforce. The nonprofit needs to improve training and adoption of Salesforce to maximize the value of its investment.
Which two standard Salesforce tools can quickly help new staff use Salesforce with only a Sales or Service Cloud license?
Choose 2 answers
- A. In-App Guidance
- B. myTrailhead
- C. Path
- D. Einstein Bots
Answer: A,B
NEW QUESTION # 19
What does a consultant need to enable and deploy before using Advanced Mapping in NPSP?
- A. Customizable Rollups
- B. My Domain
- C. Delegated Administration
- D. Custom triggers
Answer: B
Explanation:
Explanation
https://www.craftsmantech.com/2019/11/14/npsp-data-import-advanced-mapping/
NEW QUESTION # 20
A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign.
Which feature should the consultant configure to record the donor's campaign response?
- A. Customizable Campaign Influence
- B. Sales Process
- C. Custonwable Rollups
- D. Automatic Campaign Member Management
Answer: D
Explanation:
Explanation
https://trailhead.salesforce.com/en/content/learn/modules/campaign-management-with-nonprofit-success-pack/m
NEW QUESTION # 21
A volunteer manager at a nonprofit wants to search for volunteers with landscaping skills who are available at a given time and add them to a shift. The nonprofit is using Volunteers for Salesforce.
What should the consultant advise to meet this requirement?
- A. Create a list view on Contacts showing Volunteer Skills and Volunteer Availability. Add a filter for landscaping skills and sort the list to find volunteers who are available at the given time.
- B. Create a report with the report type of Contacts with Volunteer Hours and Volunteer Jobs. Filter the Jobs by landscaping and Volunteer Availability for the given time. Select an available volunteer.
- C. Click the the Volunteers Wizard and enter landscaping skills in the search box. Click search and filter the results by entering the desired Volunteer Availability. Select an available volunteer.
- D. Click the Find Volunteers tab and fill in the Volunteer Status, Volunteer Availability, and Volunteer Skills tabs with the desired values. Click search and select an available volunteer.
Answer: D
NEW QUESTION # 22
The event manager for a nonprofit organization periodically imports a cleaned, structured list of event registrations. Now should the consultant set up the TDTM Trigger Handlers?
- A. Disable Opportunity Contact Role trigger handlers.
- B. Disable TDTM for specific users.
- C. Disable TDTM for all users.
- D. Disable the Trigger Handler using Apex instead of TDTM.
Answer: B
Explanation:
Explanation
https://powerofus.force.com/s/article/NPSP-Disable-Trigger-Handlers#ariaid-title3
NEW QUESTION # 23
A nonprofit organization has a large number of duplicate contacts the consultant needs to clean up. What should the consultant recommend to handle duplicate clean up in bulk?
- A. NPSP Contact Merge
- B. Salesforce Data Loader
- C. Salesforce Duplicate Management
- D. Third party app from the AppExhange
Answer: A
NEW QUESTION # 24
A nonprofit has a large volume of contacts, accounts, and address records and wants to migrate all of its data into NPSP.
What are two considerations?
Choose 2 answers
- A. Managing multiple addresses introduces more complexity.
- B. Address records consume additional data storage.
- C. The default address is updated on a nightly basis.
- D. Three addresses per contact or organization can be migrated into NPSP.
Answer: A,C
NEW QUESTION # 25
A nonprofit is implementing Accounting Subledger and wants to know how the data from Salesforce would be transferred to its accounting system.
Which three methods are possible?
Choose 3 answers
- A. Schedule a Data Export from Salesforce.
- B. Develop a custom integration solution.
- C. Configure Salesforce Connect to integrate with the accounting system.
- D. Integrate Salesforce with the accounting system using middleware.
- E. Export data via Salesforce reports to upload to the accounting system.
Answer: B,D,E
NEW QUESTION # 26
i. A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign.
Why is the development manager unable to see the Template changes?
- A. The development manager requires additional permissions for the new Engagement Plan Template changes.
- B. Changes to Engagement Plan Templates only affect new Engagement Plans.
- C. Engagement Plan Template changes must be accepted by the user on the Template detail record first.
- D. Engagement Plan Template changes need to propagate through the platform.
Answer: B
NEW QUESTION # 27
A nonprofit realizes that the target deployment date is concurrent with a Salesforce major seasonal release window.
Which two steps should the nonprofit take when finalizing the plan for the new feature in production?
Choose 2 answers
- A. Review the sandbox preview instructions for the upcoming release.
- B. Verify the sandbox Is on the same release as production.
- C. Log a Salesforce support case to change the version of the sandbox release.
- D. Deploy a Change Set during the upgrade window for the production instance.
Answer: A,D
NEW QUESTION # 28
A nonprofit organization recently completed a migration to a NPSP Salesforce org. The consultant wants to ensure that all the migrated Accounts use the same account model. What action should the consultant take?
- A. Run the NPSP Health Check Tool
- B. Run the Salesforce Optimizer
- C. Run the Data Quality Analysis Dashboard
- D. Run the Lightning Readiness Assessment
Answer: C
NEW QUESTION # 29
A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other. How should the consultant advise the organization?
- A. Create a custom field for an ID number and assign the same number to all cases that need to be connected
- B. Create a custom object that connects Cases to each other with two Case lookup fields and add a check box field to designate the parent Case.
- C. Use Case Hierarchy to connect all Cases for the client to a parent case and click on View Hierarcht to see the connected Cases
- D. Use Case Comments and paste the URL of the first Case opened for the client in each new Case related to them.
Answer: C
NEW QUESTION # 30
A development director needs to understand which organizations have given to the nonprofit in some year prior to the current, but have not contributed to the nonprofit in the current year. How should the consultant accomplish this task?
- A. Create an Opportunity report that compares Contact donations from the previous fiscal year to the current
- B. Customize the date range on the NPSP SYBUNT report for Accounts
- C. Customize the date range on the NPSP LYBUNT report for Accounts
- D. Customize the date range on the NPSP SYBUNT report for Contacts
Answer: B
NEW QUESTION # 31
A family foundation wants to use Salesforce to track its funding of dozens of projects using a Campaign for each project. The foundation has a goal of funds to disperse, and it is important that the foundation can track year over year goals for each project. What should a consultant recommend for the foundation to track progress?
- A. Create a process that populates custom fields for each year and project on Opportunities.
- B. Create a custom object for year and a custom object for project to track.
- C. Create reports with bucketing and filters.
- D. Create a Campaign hierarchy for project and year.
Answer: D
NEW QUESTION # 32
A nonprofit wants to convert from Legacy Recurring Donations to Enhanced Recurring Donations.
What are two considerations the nonprofit should take into account before making the switch?
Choose 2 answers
- A. Reverting to Legacy Recurring Donations is unsupported.
- B. Enhanced Recurring Donations introduces a new custom object.
- C. An ETL tool is required to revert to Legacy Recurring Donations.
- D. All existing integrations should be reviewed for compatibility.
Answer: C,D
Explanation:
https://sfdo-docs.s3-us-west-2.amazonaws.com/npsp_rd_upgrade_guide.pdf
NEW QUESTION # 33
A data administrator at a small nonprofit has 3 profile that allows them to Read, Create, Edit, and Delete on all objects. The staff member receives an error when attempting to merge three duplicate contacts.
What should the consultant recommend to resolve this issue?
- A. Create a Permission Set with Modify All on Contacts and Accounts and assign it to the staff member.
- B. Tell the staff member to select only two instead of three contacts when using Contact Merge.
- C. Tell the staff member to merge Contacts from the View Duplicates component.
- D. Make the staff member a system admin.
Answer: A
Explanation:
https://powerofus.force.com/s/article/NPSP-Merging-Contacts
NEW QUESTION # 34
The executive director at a nonprofit needs to understand the overall summary of individuals engaged with the organization across multiple channels, including donations, volunteer shifts, and event attendance. What can the consultant deliver to help them achieve this summary by channel?
- A. Create an Account Hierarchy to see the number of people related to each household, and their associated Contact records with Campaign Memberships and Opportunities by channel.
- B. Create a Campaign Hierarchy to see the number of people associated with each donation, shift, and event, by channel with Campaign Memberships.
- C. Create a User Hierarchy to report by user with the Opportunity, Contact, and Campaign records owned representing donation, volunteer, and event channels and their Campaign Memberships.
- D. Create a Role Hierarchy to summarize the number of Opportunity records associated with each user, and the Campaign Memberships associated with the Primary Contact on the Opportunity by channel.
Answer: B
NEW QUESTION # 35
A nonprofit fundraiser notices that some of the NPSP calculated donation summary fields on the Contact and Account records are displaying incorrect values when compared to the donations recorded for each donor.
What are three items the consultant should review to troubleshoot the issue?
Choose 3 answers
- A. Campaign Hierarchy
- B. Customizable Rollups
- C. Salesforce Optimizer report
- D. NPSP Health Check
- E. Opportunity Stages
Answer: A,B,E
NEW QUESTION # 36
A developer wrote a trigger on the Contact object.
What are two benefits of using Table-Driven Trigger Management (TDTM) the consultant should discuss with the developer?
Choose 2 answers
- A. Identify code that is unused.
- B. Review code coverage.
- C. Control the order in which the code executes.
- D. Disable specific pieces of code.
Answer: C,D
Explanation:
Explanation
https://powerofus.force.com/s/article/NPSP-TDTM-Overview
NEW QUESTION # 37
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Salesforce Nonprofit-Cloud-Consultant certification is an excellent way for professionals to showcase their skills and knowledge in using Salesforce to support nonprofit organizations. Whether you are a nonprofit professional seeking to advance your career or a consultant looking to expand your portfolio, this certification can be a valuable asset in achieving your goals.
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