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CIS-ITSM Certification Sample Questions certification Exam
ServiceNow CIS-ITSM certification exam is a globally recognized credential for IT professionals who want to demonstrate their expertise in implementing and configuring ServiceNow ITSM solutions. Certified Implementation Specialist - IT Service Management certification is based on real-world scenarios and tests a candidate's ability to apply ServiceNow ITSM concepts to solve complex problems. Passing the certification exam validates a candidate's skills in designing and implementing ITIL-based IT service management processes and is a valuable credential for IT professionals who want to advance their careers in IT service management.
NEW QUESTION # 88
A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?
- A. Dynamic Schema binding
- B. describeSObjects()
- C. SOSL queries
- D. REST API
Answer: B
NEW QUESTION # 89
Which of the following cannot be defined or set through a Catalog UI Policy?
- A. Setting a variable to read-only
- B. Apply a requirement to all form views
- C. Setting a variable to mandatory
- D. Reverse UI Policy if conditions are false
Answer: B
NEW QUESTION # 90
What is the minimum number of members in a group?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
Explanation:
A group can have zero or more members.
NEW QUESTION # 91
One of the features in ServiceNow ITSM is to keep monitoring configuration items and identify recurring issues.
- A. True
- B. False
Answer: A
NEW QUESTION # 92
Which one of the following represents the overall lifecylce of a Request?
- A. Approval -> Submittal -> Delivery -> Resolution
- B. Submittal -> Approval -> Fulfillment -> Closure
- C. Submittal -> Approval -> Resolution -> Closure
- D. Approval -> Submittal -> Fulfillment -> Closure
Answer: B
NEW QUESTION # 93
How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.
- A. Modify the state mapping records in the Problem State Mapping table.
- B. Modify the logic in the UI Action "Accept Risk".
- C. Modify the logic in the script include "Accept Problem Risk".
- D. Change the value of problem property "problem.acceptrisk.move_to_closed".
Answer: D
NEW QUESTION # 94
Which of the following is NOT a feature provided by Knowledge Management OOTB?
- A. Subscribing to articles
- B. Article versioning
- C. Integration with social networking platforms
- D. Import from Microsoft Word
Answer: C
Explanation:
Social Q&A feature is available, but this is not related to social networking platforms. It is allowing to ask questions by the audience of the knowledge articles.
NEW QUESTION # 95
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?
- A. Cls defined directly in cmdb_ci_computer and all parent classes
- B. Just Cls defined directly in cmdb_ci_computer
- C. Cls defined directly in cmdb_ci_computer and all child classes
Answer: C
NEW QUESTION # 96
What is the API name that allows integration with service catalog?
- A. Table API
- B. Service Requests API
- C. Service API
- D. Service Catalog API
Answer: D
NEW QUESTION # 97
A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)
- A. Page Layouts should never be deployed via Change Sets, as this causes Workflows and Field-level Security to be reset and fields to disappear.
- B. The administrators are deploying their own Change Sets over each other, thus replacing entire Page Layouts and Workflows in Production.
- C. The administrators are deploying their own Change Sets, thus deleting each other's fields from the objects in production.
- D. A sandbox should be created to use as a unified testing environment instead of deploying Change Sets directly to production.
Answer: A,B
Explanation:
Explanation/Reference:
NEW QUESTION # 98
Which of the following are valid values in the "Action Type" field of the Inbound Email Action? (Choose two.)
- A. Forward Email
- B. New Action
- C. Record Action
- D. Update Action
- E. Reply Email
Answer: C,E
Explanation:
There are 2 choices in Action Type field: Record Action and Reply Email.
NEW QUESTION # 99 
Consider the Apex controller above, that is called from a Lightning Aura Component.
What is wrong with it?
- A. Line 6: method must be static
- B. Line 1: class must be global
- C. Lines 1 and 6: class and method must be global
- D. Line 8: method must first serialize the list to JSON before returning
Answer: B
NEW QUESTION # 100
Which of the following roles can delete a problem task? (Choose all that apply.)
- A. problem_task_analyst
- B. admin
- C. itil
- D. problem_admin
- E. problem_manager
Answer: B,D
NEW QUESTION # 101
What is the relationship between User table and Role table?
- A. One-to-one
- B. Many-to-many
- C. One-to-many (one user can have many roles)
- D. One-to-many (one role can be assigned to many users)
Answer: B
Explanation:
One user can have many roles and a role can be assigned to many users.
NEW QUESTION # 102
Which of the following roles can delete a problem task? (Choose all that apply.)
- A. problem_task_analyst
- B. admin
- C. itil
- D. problem_admin
- E. problem_manager
Answer: B,D
Explanation:
Explanation/Reference:
NEW QUESTION # 103
Which of the following roles can delete a CAB definition?
- A. itil_admin
- B. change_manager
- C. None of the listed answers
- D. cab_manager
Answer: C
Explanation:
Explanation
Only system admin can delete CAB Definitions.
NEW QUESTION # 104
Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?
- A. Metric
- B. First Call Resolution field
- C. Benchmark
- D. Business Rule
Answer: A
NEW QUESTION # 105
Which module to use in order to see problem tasks that are assigned to you?
- A. Problem > My Tasks
- B. Service Desk > My Problem Tasks
- C. Problem > My Problem Tasks
- D. Service Desk > My Work
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION # 106
Which of the following is NOT a feature provided by Knowledge Management OOTB?
- A. Subscribing to articles
- B. Article versioning
- C. Integration with social networking platforms
- D. Import from Microsoft Word
Answer: C
Explanation:
Explanation
Social Q&A feature is available, but this is not related to social networking platforms. It is allowing to ask questions by the audience of the knowledge articles.
NEW QUESTION # 107
Which of the following statements are correct for standard changes? (Choose two.)
- A. Standard change procedures must be stored in the Knowledge base.
- B. Standard changes can be automated.
- C. Standard changes do not have change tasks.
- D. Standard changes are typically low risk and have detailed procedures.
Answer: B,D
Explanation:
Explanation
NEW QUESTION # 108
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)
- A. IP Address
- B. Lookup Select Box
- C. Label
- D. Container Start
- E. UI Page
- F. HTML
Answer: C,D,E,F
Explanation:
Explanation/Reference:
NEW QUESTION # 109
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ServiceNow CIS-ITSM certification exam is recognized as a standard for IT professionals who implement ITSM processes and solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam tests the knowledge and skills of candidates in the areas of ITSM best practices, ServiceNow platform configuration, ITSM process design, and ITSM tool integration. Certified Implementation Specialist - IT Service Management certification exam is designed to ensure that certified professionals have the knowledge and skills necessary to successfully implement and manage ITSM processes and solutions using ServiceNow.
ServiceNow CIS-ITSM certification exam is an excellent opportunity for ITSM professionals to validate their skills and knowledge in implementing ITSM solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification provides several benefits to the candidates and their organizations, including enhanced credibility, career prospects, and improved service delivery. If you have experience in ITSM and ServiceNow, the CIS-ITSM certification can be a valuable addition to your resume and career path.
Certification Topics of CIS-ITSM Exam PDF Recently Updated Questions: https://www.trainingdump.com/ServiceNow/CIS-ITSM-practice-exam-dumps.html
CIS-ITSM Exam Prep Guide: Prep guide for the CIS-ITSM Exam: https://drive.google.com/open?id=11ZzOofnfVX6ZmGttvGnbHzD2YpXrReRc