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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

A) IDX Workbench
B) OmniStudio DataPacks
C) Salesforce Export Wizard
D) DataLoader.io

2. Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

A) Start evaluating products and offerings from as many third-party suppliers as possible.
B) Immediately start building the solution in their favorite technology.
C) install Salesforce Service Cloud and start building custom objects and APEX classes.
D) Select the Energy and Utilities Cloud applications that best meet the company's needs

3. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A) Confirm customer entitlements for field service appointments.
B) Check available field service time slots for the week.
C) See a list of all service and work types available in the system.
D) Accurately confirm and verify customer details.

4. Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

A) Streaming data API
B) Omnichannel data access
C) Metadata API
D) SSO data access

5. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A) Ask probing questions to understand and document the needs of all stakeholders.
B) Propose compromises between stakeholders that could result in collective positive outcomes.
C) Focus primarily on the contractor organization's concerns.
D) Demonstrate expertise right away to achieve the fastest stakeholder agreement

Solutions: