9L0-010 Exam Training Practice Tests (Apple Macintosh Service Certification)]

Question 1

A replacement MacBook Pro (Retina, Mid 2012) top case assembly comes with what collection of components?

A. battery, keyboard, trackpad, microphone, fan ducts and clutch screw covers B. board, trackpad, microphone, fan ducts and clutch screw covers C. keyboard, trackpad, microphone and fan ducts D. battery, keyboard, trackpad, speakers and fan ducts

Correct Answer: A

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 2

What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A. Remove the Optical Drive and Carrier. B. Remove the hard drive carriers. C. Remove the processor tray. D. Remove the front inlet fan assembly.

Correct Answer: C

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 3

You are attempting to power a Mac mini (Late 2009) with an 85 Watt power adapter. Will this work?

A. No B. Yes

Correct Answer: A

Question 4

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A. Apple support articles B. User's manual C. Discussions D. Downloads

Correct Answer: A

Question 5

The purpose of Apple's business conduct helpline is to _____.

A. raise a potential business conduct or ethics issue as it relates to Apple B. ask technical support questions C. report normal business operational details to Apple D. report damaged service parts to Apple

Correct Answer: A

Question 6

What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A. Remove the Optical Drive and Carrier. B. Remove the hard drive carriers. C. Remove the processor tray. D. Remove the front inlet fan assembly.

Correct Answer: C

Question 7

A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?

A. Apple Service Diagnostic B. Apple Hardware Test C. Console D. Terminal

Correct Answer: B

Question 8

Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A. the computer will continue to function after the repair B. the computer falls under service warranty C. third-party software is working D. no new problems have been introduced during the repair E. the original issue has been resolved

Correct Answer: A,D,E

Question 9

Which of the following is NOT a good step to take when working onsite on a computer?

A. Check the polarity of the grounded power outlet. B. Wear a grounded ESD wrist strap. C. Use a grounded ESD mat D. Place parts on the floor

Correct Answer: D

Question 10

Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A. CRT displays may implode if mishandled. B. CRT displays may present a radiation hazard C. CRT displays may present a fire hazard D. CRT displays may leak cooling fluid. E. CRT displays may contain hazardous materials

Correct Answer: A,E

Apple Macintosh Service Certification - 9L0-010 Exam Practice Test