- Exam Code: 6202-1
- Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
- Certification Provider: Avaya
- Corresponding Certification:Avaya-Certification
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Avaya 6202-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Configuration | 30% | - Call Flow and Routing Setup - Integration with Avaya Aura Communication Manager - User and Agent Configuration - Core System Configuration - Security and Access Control Configuration |
| Troubleshooting and Maintenance | 10% | - Common Implementation Issues - Backup and Restore Procedures - Log Analysis and Problem Resolution |
| Validation and Testing | 15% | - Post-Installation Verification - Call Path and Feature Testing - Performance and Connectivity Checks |
| Implementation Preparation | 20% | - Operating System and Database Preparation - Hardware and Software Requirements - Architecture and Components Overview - Network and Port Requirements |
| Installation Process | 25% | - License Activation and Management - Component Deployment Sequence - Server Installation Procedures |
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