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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

A. Review the Webex Contact Center Analyzer that checks the call logs.
B. Check the SIP trunk status on the customer's Session Border Controller.
C. Verify that the Webex Contact Center channels are associated.
D. Review the Webex Contact Center Queues configuration.

Question 2

Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A. Configure the Scripted AI Agent.
B. Add the Media Stream node in the flow before the call is sent to the queue or qgent.
C. Add the Media Stream node after the Agent Answered event.
D. Ensure the Condition node is present in the flow for post activities.

Question 3

A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A. WebRTC desktop calling
B. Dedicated Instance without SIP trunks
C. Local Gateway with Webex Calling
D. Cloud Connected PSTN only

Question 4

A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A. Persistent
B. Navigation
C. Headless
D. Panel

Question 5

An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A. SIP registration expiration timer
B. Queue wait threshold
C. Callback retry interval and queue backlog
D. Agent idle timeout

Solutions: