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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) allows use of a simpler hierarchy
B) allows you to use the same product hierarchy as sales
C) allows the display of a product hierarchy specifically for service purposes
D) requires less work and effort

2. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) system administrator approval
B) a single "publish" action to complete the task
C) nothing (DCS applications are always available to all users.)
D) moving the application to Staging and subsequently to Production status

3. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Modify the Profile Value and save.
B) Lock the Profile Option for editing.
C) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
D) Unlock and publish the new selected profile value.
E) Select View > Detach.
F) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

4. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Notes
B) Sales opportunities
C) Service requests
D) Social network
E) Contacts

5. Which three types of data are included in the interaction associated with a normal call flow?

A) Service Request create date
B) Contact name
C) Start time of the call
D) Channel
E) Agent name

Solutions: