- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
- Certification Provider: Oracle
- Corresponding Certification:Oracle Cloud
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Check Updated on: Sep 29, 2026
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Request Management | 25% | - SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing |
| Omnichannel Communications | 15% | - Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration |
| Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization |
| Customization, Productivity and Analytics | 10% | - Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features |
| Fusion Service Overview and Setup | 15% | - Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
- A. The Base Locale for the articles has not been enabled in the correct language.
- B. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
- C. The User Group selected for authoring articles has been set to 'External".
- D. Users have not been given the "Knowledge Analyst" role.
Correct Answer: D 🗳️
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
- A. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
- B. Milestones are actions on a service request (SR) that must be completed by a specific time.
- C. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
- D. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
- E. Milestones are commitments to handle SRs within certain timelines.
Correct Answer: A,C,D 🗳️
What should you do to enable Password Reset in Digital Customer Service (DCS)?
- A. Instruct users that they can only change their password by chatting with an agent.
- B. Obtain the Change Password Link and add it to your DCS page.
- C. Add the Password Reset component to your DCS application.
- D. Enable the "Password Reset" option in the User Administration component.
Correct Answer: B 🗳️
Which two steps are needed to create a new business object in Digital Customer Service?
- A. Assign object access roles to an administrative user.
- B. Assign the new business object to a new component.
- C. Assign the new business object to a page.
- D. Map a Visual Builder Cloud Service business object to the object API.
Correct Answer: A,D 🗳️
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?
- A. Select the Manage Capacities task.
- B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
- C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
- D. Modify the default values in the Capacity fields for the channels.
Correct Answer: B,D 🗳️
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