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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) Customer can choose their plan from all pricing books.
B) History of subscription updates and traceability
C) Supported by digital commerce API
D) Service Continuity
E) Migrating in/out from bundle offer

2. A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A) Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B) Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
C) Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D) UX experience is the most important. Fully design and validate the UX before designing the integration step

3. Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A) Compatibility Rules
B) Attribute Rules
C) Context Rules
D) Advance Rules

4. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
B) Introduce customer data management system as a part of digital transformation to keep customer data up to date
C) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

5. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product services sold will have child features added in the future
B) The product services sold can undergo future attribute changes
C) The Product sold is a device accessory such as phone case
D) The product Service sold has a recurring charge
E) The product/service sold is high volume, one time billing event, such as a pay per view

Solutions: