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Salesforce MC-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Visitors and Prospects | 8% | - Apply the appropriate plan of action using Prospect Audits given a scenario
- Describe the relationship between visitors and prospects
|
| Topic 2: Engagement Studio | 17% | - Explain Engagement Program structure and capabilities
- Distinguish between the components of an Engagement Program
|
| Topic 3: Email Marketing | 20% | - Identify the capabilities and use cases for email given a scenario
- Distinguish between the metrics collected in Account Engagement email reporting
- Distinguish between an Email and an Email Template
|
| Topic 4: Account Engagement Forms, Form Handlers and Landing Pages | 20% | - Identify the capabilities, use cases and interpret reporting metrics for landing pages
- Identify the capabilities, use cases and interpret metrics of Account Engagement forms given a scenario
|
| Topic 5: Administration | 11% | - Explain the relationship between Account Engagement and Salesforce
- Describe the capabilities of the Account Engagement Recycle Bin
- Illustrate how to create, edit, and map fields
|
| Topic 6: Lead Management | 24% | - Explain the components and use cases of an automation rule
- Define the capabilities of a completion action
- Define the capabilities of page actions
- Distinguish between the capabilities of, use cases for, and how to create different types of lists
- Explain what a Grade measures and how grading is managed
- Identify the capabilities and use cases of custom redirects
- Define the capabilities of a segmentation rule
- Explain what a Score measures and how scoring is managed
|
Salesforce Certified Marketing Cloud Account Engagement Specialist Sample Questions:
Question 1
How can you set a prospect's first touch campaign?
A. Using automation rules.
B. None of the above
C. Using segmentation rules.
D. Using completion actions
Question 2
LenoxSoft's Marketing Manager notices that clicks on the email link www.lenoxsoft.com aren't being counted in the list email report.
Based on this link's format, why wouldn't it have been re-written for tracking?
A. The link should start with http or https to be automatically re-written.
B. The link should be populated with variable tags to be automatically re-written
C. The link should point to go.Marketing Cloud Account Engagement com to be automatically re-written.
D. The link should contain a wildcard to be automatically re-written.
Question 3
A user wants to send an email to a prospect when a form is submitted and a specific field value is selected on that form.
What automation tool could they use to accomplish this?
A. A dynamic list used to send list emails using the email template
B. A completion action on the form submission
C. An automation rule with a Match Any match type
D. An automation rule with a Match All match type
Question 4
How many times does a segmentation rule run?
A. Continuously, whenever new prospects are created.
B. Once, as soon as the user completes the rule creation process.
C. Up to five times., as long as the user enables the repeat setting.
D. As many times as the user specifies when they create the rule.
Question 5
A marketing manager sent an email template last week to their "Hot Prospects" list, which is populated dynamically based on the prospects' scores. They want to send the same email template again this week to the same list, but make sure that the prospects that received it last week do not get it again.
How should they accomplish this?
A. Send the email template to the "Hot Prospects" list, but select the "deduplicate" option to remove recipients that already received the email last week.
B. Create a new list of the prospects that received the email last week and then use it as a suppression list when sending the email template to the "Hot Prospects" list.
C. Send the email template to the "Hot Prospects" list like last time; the prospects that received it before will be automatically suppressed from receiving the same email template.
D. Create a new dynamic list using the criteria "Prospect email template", the template name, and "was not received" and then use it as the recipient list when sending the email template.
Solutions:
Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: B |