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HP Selling HP Business Service Management Solutions Sample Questions:

1. Which primary IT process areas does the HP Operations Bridge solution help improve or enable?
(Select three.)

A) real user monitoring
B) H automation of event correlation
C) cross-domain reporting
D) B storage tracking
E) log analytics
F) monitor automation

2. With which persona should a salesperson discuss HP Operations Bridge relating to "centralizing operations monitoring around a common tool set"?

A) director of performance testing
B) director of mobile applications
C) director of applications monitoring
D) director of operations

3. Which capability should a salesperson discuss with a Director of Performance Testing to address the "inability to use production experience for continued improvement of application quality" pain point?

A) mobile application monitoring
B) "bring your own device" best practices
C) cloud application monitoring
D) Dev/Ops cooperative relationship

4. In addition to the director of operations, which personas should a salesperson include as key influences when discussing an HP Operations Bridge solution? (Select three.)

A) director of service management
B) director of performance testing
C) LOB manager for applications support
D) director of distributed systems
E) director of quality assurance
F) mobile applications administrator

5. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Highlighting the customers' ITIL Service Management issues.
B) Identifying competitors who are engaging with the customers.
C) Identifying the customers' pain points and their associated compelling events or manifestations.
D) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.

Solutions: