• Exam Code: HP2-N49
  • Exam Name: Selling HP Business Service Management Solutions
  • Certification Provider: HP
  • Corresponding Certification:HP Sales
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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Sales Opportunities and Customer Engagement- Sales methodology
  • 1. Cross-selling and upselling
  • 2. Opportunity identification
  • 3. Solution mapping
  • 4. Objection handling
HP Business Service Management Portfolio- HP BSM solution components
  • 1. Service health and availability
  • 2. Infrastructure monitoring
  • 3. Application Performance Management
  • 4. Event and operations management
HP Solution Positioning- Selling HP BSM solutions
  • 1. Value proposition
  • 2. Competitive differentiation
  • 3. Return on investment messaging
Solution Integration- Integration within HP software portfolio
  • 1. Reporting and analytics
  • 2. Automation and orchestration
  • 3. Service management integration
Business Service Management Fundamentals- Business Service Management concepts
  • 1. Business value of BSM
  • 2. Business-driven IT management
  • 3. IT service lifecycle
Customer Business Challenges- Identifying customer needs
  • 1. Business pain points
  • 2. Operational challenges
  • 3. Risk and compliance considerations

HP Selling HP Business Service Management Solutions Sample Questions:

Question 1

Which primary IT process areas does the HP Operations Bridge solution help improve or enable?
(Select three.)

A. real user monitoring
B. H automation of event correlation
C. cross-domain reporting
D. B storage tracking
E. log analytics
F. monitor automation


Question 2

With which persona should a salesperson discuss HP Operations Bridge relating to "centralizing operations monitoring around a common tool set"?

A. director of performance testing
B. director of mobile applications
C. director of applications monitoring
D. director of operations


Question 3

Which capability should a salesperson discuss with a Director of Performance Testing to address the "inability to use production experience for continued improvement of application quality" pain point?

A. mobile application monitoring
B. "bring your own device" best practices
C. cloud application monitoring
D. Dev/Ops cooperative relationship


Question 4

In addition to the director of operations, which personas should a salesperson include as key influences when discussing an HP Operations Bridge solution? (Select three.)

A. director of service management
B. director of performance testing
C. LOB manager for applications support
D. director of distributed systems
E. director of quality assurance
F. mobile applications administrator


Question 5

What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A. Highlighting the customers' ITIL Service Management issues.
B. Identifying competitors who are engaging with the customers.
C. Identifying the customers' pain points and their associated compelling events or manifestations.
D. Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.


Solutions:

Question 1
Answer: A,C,E
Question 2
Answer: D
Question 3
Answer: D
Question 4
Answer: A,B,D
Question 5
Answer: C

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