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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which feature of IBM Sametime can be easily translated into quick return on investment for your customers?

A) Support for key video and audio codecs
B) Color-coded status indicators
C) Ability to integrate with Microsoft products
D) Reduce travel costs due to meetings and reduced phone line charges from telephony

2. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Analytics
B) Social Gaming
C) Social Surveys
D) Social Newsletters

3. Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

A) IBM Tivoli Manager
B) IBM Connections
C) IBM Lotus Symphony
D) IBM Lotus Protector

4. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) The ability to see the sender of an e-mail is online right from your inbox and chat right away
B) Standards-based APIs
C) Rich-text support in chat
D) Broad support of industry leading vendors

5. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Incredible (awesome)
B) Insulated (private)
C) Informational (helpful)
D) Identifying (personalized)

Solutions: